Shipping Policy
At The Letty One, we are proud to offer FREE shipping on all orders to our valued customers!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is on its way to your specified address. During peak seasons and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The delivery time for your package depends on the overall transit time after it has been dispatched to the carrier, and may vary based on your location. Please see the estimated delivery times for your region:
- 🇺🇸 United States: Estimated 5-7 business days
- 🇬🇧 United Kingdom: Estimated 7-10 business days
- 🇨🇦 Canada: Estimated 7-10 business days
- 🇪🇺 Europe: Estimated 7-12 business days
- 🌍 International: Estimated 10-15 business days
Please note that during peak times, holidays, or in the event of customs inspections for international shipments, delivery times may be extended. These delays are beyond our control, but we will keep you informed about your package’s progress.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to provide accurate and complete shipping details at checkout. Incomplete or incorrect addresses may lead to delays or order cancellations. If any discrepancies are detected in your shipping details, our team will email you within 3 business days to confirm the information. If we don’t receive a response within this timeframe, we reserve the right to cancel your order.
Should you notice an error in your shipping details, please contact us at thelettyonecontact@gmail.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee that modifications can be made after this period.
Delayed Delivery
At The Letty One, we strive to get your order to you as quickly as possible. However, delays may occur due to factors beyond our control, such as severe weather, transportation issues, or high demand during peak seasons. We will work closely with our courier partners to minimize any delays and keep you informed.
Additionally, unforeseen circumstances such as stock availability, payment processing, or address verification issues may cause processing delays. If there are any issues with your order, we will notify you immediately.
Please note that The Letty One cannot be held responsible for delivery delays caused by external factors, but we will do our best to assist you and provide regular updates.
Lost or Stolen Packages
We understand how frustrating it can be to experience a lost or stolen package. Once your order has been handed over to the courier, it is no longer under our control. If your package is lost or stolen, please contact us at thelettyonecontact@gmail.com, and we will do our best to assist you.
We recommend contacting the courier directly to file a claim for any lost or stolen packages. We will also work with the courier on your behalf and keep you informed throughout the claims process.
Please note that The Letty One is not responsible for lost or stolen packages and cannot offer refunds for such incidents. However, depending on the circumstances, we may offer a replacement order.
Shipping Policy Changes
The Letty One reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most up-to-date version of this policy before making a purchase.
By purchasing from The Letty One, you agree to this Shipping Policy and any future updates. If you have any questions or concerns about our shipping policy, feel free to contact us at thelettyonecontact@gmail.com.